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The best and worst surface cleaners from our expert testing
We share which cleaners scrub up the best and which perform no better than water.
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The banned mini heaters still being sold online
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Dehumidifiers to avoid buying
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Latest stories
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Everything you need to know for the EOFY sales
See where and when the deals will drop and what to avoid with our guide to the end of financial year sales. -
Australia's most complained about health insurers
We reveal the funds with the worst overall complaint ratings. -
The best bottom-mount fridges
Tips to help you find the best fridge-on-top model for your needs, plus the highest scoring fridges from our lab tests. -
Do air purifiers really work?
Our expert take on what air purifiers can and can't do and whether they're worth your money. -
Which air fryers cook the best hot chips?
Craving crisp and golden chips? Here are the air fryers that came out on top in our fry face-off (and how a standard oven fares).
Take action
Sign the petition for fair, transparent grocery pricing
It should be easy to work out which products are the best value at the supermarket, but major supermarkets use a range of pricing tactics that could make you think products are better value than they are, including price tags that look like discounts when the product isn’t actually discounted. Call on the government to force supermarkets to use fair, transparent pricing now.
Cost of living
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6 money-saving tips for using your dryer
When line drying isn't an option, here's how to use your clothes dryer without breaking the bank. -
Unclear supermarket 'specials' are confusing shoppers
Consumers are struggling to spot a true discount. -
Experts alarmed as Aussies use crowdfunding to pay energy bills
Companies are partnering with app HelpPay despite obligations to help customers. -
Will an air fryer save you money?
Three ways one could help boost your budget. -
How to save money on your home heating and cooling costs
These expert tips will help you keep a lid on your electricity bill in both winter and summer.
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Five features to look for in an air fryer
... and five that probably aren't worth paying more for. -
Electric heaters to avoid buying
These models rated lowest in our independent lab test. -
10 brands you didn't know were owned by big supermarkets
These independent-looking labels are actually owned by Coles, Woolworths and IGA. -
Home and contents insurance for your portable valuables
Are your electronics and jewellery covered? -
Should you buy an electric bike?
Thinking of purchasing one of these electrifying rides? Here's what you need to know.
Making change together
How you've helped us make things fairer for Australians
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FEB 2024
Support for Youpla/ACBF victims
The Government announces $97 million to the Youpla Support Program to assist some victims. Thanks to ongoing advocacy by First Nations advocates, policyholders, and community organisations.
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DEC 2023
Win for fairness in financial advice
The Government announces that the best interests duty for financial advisers will stay in place, following advocacy to keep it by CHOICE and other groups. The rule ensures customers get helpful advice of a high standard.
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DEC 2023
Coles refunds thousands of customers
Following our complaint to the ACCC about Coles' false 'locked' price claims, the supermarket apologises for raising prices of 20 products before the end of promotional periods and refunds thousands of customers.
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SEPT 2023
Stronger renters’ rights in Vic
After a CHOICE report exposing invasive rent-tech, the Victorian Government commits to strengthening renters' rights, including restrictions on personal information collection and retention.
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SEPT 2023
Bank execs on notice as new rules pass
New legislation, the Financial Accountability Regime (FAR), passes. Once in force, the rules will hold top executives accountable for misconduct by banks, super funds or insurers. They are backed up by strong penalties.
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AUG 2023
Qantas backs down on COVID credits
Qantas removes the expiry date on credits for customers who had flights cancelled due to COVID, and allows them to ask for a refund. This follows our campaigns on travel rights, including awarding Qantas a Shonky for its behaviour in 2022.
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JUNE 2023
Win for victims of financial misconduct
A banking royal commission reform passes after decades of pressure from consumer groups. The compensation scheme of last resort will provide compensation for many victims.
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MAY 2023
Super advocate receives further funding
The Government commits an additional five years of funding to continue consumer advocacy in the superannuation sector.
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MAY 2023
Consumer protections from scams
The Government commits $86.5 million in funding to combat scams, including the establishment of the National Anti-Scams Centre.
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DEC 2022
ACCC takes action on shonky Bloomex
Following its 2022 Shonky Award, Bloomex is taken to court for publishing misleading online star ratings and price representations.
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NOV 2022
Grieving WA consumers now protected
Funeral operators must now display prices publicly and provide key information without requiring people to meet with a sales representative.
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OCT 2022
New fines for breaching consumer rights
Companies who harm, mislead or deceive consumers will face up to 5x greater penalties. For the first time ever, companies who rely on unfair contract terms will also face penalties.
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OCT 2022
Timeshare taken to task
Ultiqa will pay a $900,000 penalty for breaching financial advice protections for consumers thanks to action from ASIC. We raised the alarm in our super complaint in May 2021.
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SEPT 2022
A ban on binary options
These dodgy financial products share many characteristics with high risk gambling. CHOICE supported a ban to prevent consumer harm, and ASIC has extended that ban until 1 October 2031.
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AUG 2022
South Australia joins school banking ban
Private banks are banned from school banking programs in South Australia, joining Victoria, NSW, Queensland and ACT state governments. We awarded Dollarmites a Shonky in 2018.
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